Return & Refund Policy
Thank you for shopping at petcreativeart!
We value every customer and want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order. By making a purchase, you agree to the terms below.
📌 Return & Refund Policy
Because our products are personalized and made-to-order, we do not accept refunds for reasons such as:
-
Change of mind
-
Incorrect size, color, or personalization details provided by the customer
Each item is custom-made with unique details (such as names, designs, embroidery, or prints) and therefore cannot be resold.
Return address: 125 MAIN ST, LA SALLE, Colorado, United States 80645
Return Packaging: We do not accept any damaged returned items. Please ensure that the returned goods are undamaged, unstained, and that there are no missing items in the package. If any of the above situations occur, we will not be able to accept your request for a return.
🔁 Free Replacement
We offer free replacement if the issue is caused by us or the carrier. Please contact us within 30 days of receiving your order if:
-
The item is defective, damaged, or faulty due to our production
-
The personalization is incorrect (different from the confirmed order details)
-
Your package shows no tracking updates for over 3 weeks or arrives far later than expected
✅ To request a replacement, please provide the following to service@petcreativeart.com:
-
Order number and email address
-
Clear photos or videos of the defective item
-
For printing/embroidery errors: close-up photos of the mistake
-
For sizing issues: photos with a measuring tape or ruler next to the product
If confirmed, we will send a new replacement at no additional cost.
Please do not return items to the original shipping address. If a return is needed, we will provide the correct address by email.
💰 Replacement with Small Fee
If the error was caused by the customer (for example, incorrect customization details), we can still provide a replacement at a discounted fee. In this case, you do not need to return the original item.
❌ Non-eligible Cases
We cannot provide refunds or replacements if:
-
The shipping address provided was incorrect or incomplete
-
The issue is due to minor differences in color (up to 20%) caused by monitor display or lighting during photography
⏱ Refund (Exceptional Cases Only)
Although refunds are not normally offered, in rare cases where the order cannot be fulfilled due to our internal error, we will issue a full refund.
-
Refunds to credit/debit cards may take 5–10 business days.
-
Refunds via PayPal are usually processed within 1–3 business days.
📦 Shipping Fees
-
For defective or incorrect items (our error), petcreativeart will cover all replacement and shipping costs.
-
For replacements requested due to customer errors, customers are responsible for the replacement fee and shipping costs.
🛑 Cancellation
Once your order enters production, it cannot be changed or canceled. Please double-check all details (size, color, personalization) before placing your order.
💬 Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📧 Email: service@petcreativeart.com
Your happiness matters to us. Thank you for trusting petcreativeart!