Seel Worry-Free Purchase is a customer protection against loss, damage or delay during delivery of your order. Additionally, Worry-Free Purchase includes carbon offsets for the emissions resulting from your order's delivery and transit. Worry-Free Purchase is a 3rd party service, offered and administered by petcreativeart partner, Seel.
2. Do I have to buy Seel Worry-Free Purchase?
Worry-Free Purchase protection is an optional add-on protection that can be selected during the checkout process, to cover things like shipping-related damage, package loss, and delay. If you do not wish to buy this protection coverage simply remove it from your cart. If you do not wish to buy this add-on just shift the corresponding toggle to "off" and the charges will be removed from your cart.
3.How does Seel Worry-Free Purchase resolve the shipping issues of my order?
The customer experience of Seel Worry-Free Purchase is as follows:
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Add Seel Worry-Free Purchase at checkout for a modest fee to protect the order against loss, damage, and delay.
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If your order is eligible for Seel Delivery Guarantee, you’ll be receiving a confirmation email from Seel with all the coverage details, as well as instructions on how to report your package issue.
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If your protected package suffers loss, theft, delay, or damage, you can report the issue via the Seel Resolution Center.
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Seel will assess the issue to determine if the reported order issue qualifies for a payout.
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If the reported issue does qualify, a refund will be automatically sent to you.
4.How do I know what is covered with the Worry-Free Purchase protection?
Seel sends you a confirmation that explains the specific coverage provided for your order. An example of the confirmation email can be found below, which will be sent from support@seel.com.
Please note that different items within your cart may have different coverages provided so please check each item’s coverage details before submitting your issue.